Delivery & Returns
About our delivery service
Items that are made to order, such as our clothing, bags and hat covers will normally take 48 hours to despatch (our jewellery takes 4 days).
We deliver most items Monday to Friday, 8.30am-6pm (although some of our carriers may deliver slightly earlier or later). If your item is being delivered in the UK and weighs less than 2KG then it will normally arrive with Royal Mail. They may also deliver on a Saturday and even a Sunday, if it is during the busy Christmas period.
Products that are made to order, may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.
We offer an Express Delivery and this means your order will be prioritised and sent 1st Class Fully Tracked. If it is an item that is made to order, then it does not mean it will be sent the same day as ordering (although we will try our very best).
We can’t guarantee delivery within our usual timescales to a small number of remote rural areas.
On rare occasions, some items may take longer to be delivered than quoted in these instances you will be contacted by the office, and advised of a time scale.
Should you live outside of the mainland UK, and your order is heavy or worth over £50, then we will use a courier to deliver your gift. We will only ever charge what it costs us to send to you.
Delivery Methods
Most orders will be sent by RoyalMail.
Some smaller orders sent by Royal Mail will not require a signature.
Returns
If you receive a faulty/damaged item, please do not return the item before calling the office to discuss 0208 364 0350
On the rare occasion your item has arrived damaged or personalisation is incorrect, then we will request a photo as proof of the error.
Once received, a refund or replacement will be arranged and normally we will not require the item returned. This is so we can make sure there is minimal disruption to you.
Standard delivery
Standard UK delivery is FREE on all orders over £75.00! This is subject to availability, and excludes areas outside of mainland UK, international delivery destinations, and premium delivery services.
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.
International Shipping
For international Shipping please see the table below. To help minimise the cost we have set several bands of weight and will only charge what it actually costs us.
| Order weight | Europe | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|---|
| Up to 50g | £8.50 | £9.50 | £9.50 | £9.50 |
| 50g to 100g | £9.95 | £11.95 | £12.95 | £11.95 |
| 100g to 500g | £11.95 | £16.50 | £18.50 | £17.95 |
| 500g to 1kg | £13.50 | £21.50 | £24.50 | £24.50 |
| 1kg to 1.5kg | £14.95 | £24.95 | £29.50 | £30.50 |
| 1.5kg to 2kg | £15.50 | £25.95 | £30.95 | £31.95 |
| 2kg+ | £15.50 | £40.00 | £40.00 | £40.00 |
We deliver to the majority of the regions included in the Royal Mail World Zones
On the rare occasion that we are unable to deliver to an address, you will be notified at checkout. Please note, we are currently unable to offer delivery to Turkey, Nigeria and South Africa. UK non-mainland delivery charges are calculated at checkout.